Welcome To Desert Baby Rentals. Palm Springs Premier Baby Gear Rental Agency!
Ordering
1. From the Home Page click over to our products page and select the items you would like to rent.
2. When you are finished shopping proceed to the checkout.
3. Fill in your information on the reservation forms that follow.
4. You will receive an email confirmation within 24 hours.
5. Feel free to email us anytime to ask questions at info@desertbabyrentals.com or try our texting system at 760.861.6410
Deliveries
Private Residence
Yes we will deliver and pick up from a private residence. We will set up all cribs and beds in any room you select. Be sure to leave us a local contact phone number and a pass at the gate or the gate code, and we will make the delivery.
Rental Properties
Please read: Extremely IMPORTANT instructions to avoid possible extra fees.
If you are in a rental property that you have never visited before be mindful that many of these locations are in gated communities that have vendor curfew hours and restrictions (Sundays, Holidays, after 5 pm among others). It is the client's responsibility to book their order accordingly and also make sure guard gates are notified of the delivery and pick-up dates or that any necessary gate codes are provided on your reservation form. If a delivery or pick up needs to be rescheduled due to the customer or property manager not facilitating these details there will be an extra fee applied to the order. Here is a list below but not entailing all the most common zip codes located in gated communities.
92264 Palm Springs, 92270 Rancho Mirage, 92211 Palm Desert, 92260 Palm Desert, 92210 Indian Wells, 92253 La Quinta.
It is much more difficult to facilitate delivery and pick up if we do not have access at the front gate either through a gate code or notifying the guard gate in advance.
1. If you are staying in a gated community Please be sure to notify the security guard at the gate that you have scheduled delivery from Desert Baby Rentals. If there is no one posted at the gate, please be sure to leave us the gate code. If we are unable to gain access we will make every effort to reach the customer right away. Please note the driver can only wait 10 minutes, after that we will have to re-schedule the delivery and an extra charge will apply.
2. We work with many of the vacation rental companies and property managers so if you are arriving and departing outside the available delivery times you may be able to make arrangements with the property manager and or rental company to receive the delivery. Most of the companies are accomodating to guests traveling with little ones, oftentimes they will send a concierge or have a cleaning crew at the property. In many cases, they can provide a key and or lockbox code.
3. Side Gate/Porch (front/rear) delivery is also an option provided the items can be placed in a safe location and out of direct sunlight. The rental property manager must be aware of this arrangement.
4. Always be sure to let your Vacation Rental Company, Property Manager, and or homeowner know that you have ordered items to be delivered and picked up from Desert Baby Rentals.
Hotels
We make deliveries to all the hotels in our area. Be sure to include the hotel reservation name on your Desert Baby Rentals reservation form. Also, be sure to inform the resort you have scheduled delivery from Desert Baby Rentals.
Helpful tip - when ordering a crib from a hotel be sure to clarify they are referring to a full-size crib. In many cases, all they provide is a Pack n Play or a small hotel crib.
Order Changes
Making a Change to your order is easy to do using the order editing feature. Please note all changes are subject to availability and will be confirmed via email. If you would like to change an order within 24 hours of the scheduled delivery time you must phone us at (760) 861-6410.
1. From the home page select the "My Orders" tab and enter your login information.
2. From this page you can view and edit your order.
3. Once you have finished making changes to your order be sure to click on the"Confirm Order Updates" tab at the bottom of the page and you are done.
4. Remember you can always use the "Message" tab to the right-hand side of your order to ask us questions or leave a note.
Billing Information
Once an order had been placed your card will be verified and charged. Any refunds or adjustments due to order changes or cancelation will be applied to the credit card used to place the order. Please see our terms and conditions page regarding order cancelations and other important information.
For order cancellations received outside of 7 calendar days of your delivery date there is a full refund minus a $20 processing fees.
For orders canceled between 4 to 7 calendar days of your drop off date there is a 50% product refund including the delivery fee minus the $20 processing fee.
There are no product refunds (only the delivery fee refunded) for cancellation requests received within 3 calendar days of the delivery date.
Orders cancelled on the scheduled delivery date will be charged in full (including delivery fee).
There are no refunds on early terminations after orders have been delivered whether on the complete order or on individual products.
Holiday cancellation policy: (Applicable to the week prior and after every major holiday)
For order cancellations received outside of 14 calendar days of your delivery date there is a full refund minus a $20 processing fees.
For orders canceled between 8 to 14 calendar days of your drop off date there is a 50% product refund including the delivery fee minus the $20 processing fee.
There are no product refunds (only the delivery fee refunded) for cancellation requests received within 7 calendar days of the delivery date.
Cancellation requests received the day of scheduled delivery will be charged in full (including delivery fee).
There are no refunds on early terminations after orders have been delivered whether on the complete order or on individual products.
(The cancellation policy applies to partial and full cancellation of orders.)
full-size cribs cannot be transported in your vehicle if you decide to change locations. You must contact Desert Baby Rentals and arrange a transfer.