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FAQ - Desert Baby Rentals/ Palm Springs

FAQ & Terms

Helpful information about booking, delivery, pickup, airport service, cancellations, and rental policies for Desert Baby Rentals.

Important Note

Delivery and pickup windows are important. We typically pick up in the morning and deliver in the afternoon, following standard check-in and check-out timing.

Alternate times may sometimes be arranged based on availability for local residents, seasonal residents, or those joining family already in the desert.

Desert Baby Rentals does not have a storefront. All orders are delivery-based.

Frequently Asked Questions

How do I place an order?

Visit our products page, browse the categories, and add the items you would like to rent to your cart. When you are finished, proceed to checkout and follow the steps to complete your order. If you have questions, you may email us at info@desertbabyrentals.com or text/call 760.861.6410.

Can I make changes to my order?

Yes. When you place your order, you will be asked to create an account so you can log in anytime to review and edit your reservation. Changes may be made up to 24 hours prior to delivery.

When does my rental term begin?

Your rental begins on the evening of delivery and ends on the last night of use. The pickup day is not considered a day of use and is not billed unless special arrangements have been made for a late pickup.

What payment methods do you accept?

We accept most major credit cards.

Where are you located?

We do not have a storefront. Desert Baby Rentals is an online delivery-based service.

Can I pick up my order?

No. Desert Baby Rentals does not have a store location. All orders are completed by delivery.

What is the average delivery cost?

Delivery is typically about $45. This is a one-time fee that covers both delivery and pickup.

Do I pay twice for delivery and pickup?

No. The standard delivery fee covers both delivery and pickup.

Are the products clean?

Yes. Linens are laundered, cribs are wiped down with baby-safe cleaning solutions, and soft goods such as play yards, car seat pads, and harnesses are cleaned according to manufacturer guidelines. Eating surfaces are scrubbed thoroughly, toys are cleaned and disinfected, and all equipment is inspected before each rental.

Do you offer airport service?

Yes, for car seats only, and only if arrangements are made directly with your rental car company at Palm Springs Airport.

The rental car company must agree to accept the car seat(s) from us, hold them until you arrive, then accept them back from you when you return the car and hold them for us to pick up.

Once that is confirmed, include the rental car agent’s name, your flight number, arrival time, and rental car return timing in your order notes. Customers must return the car seats themselves to the rental car counter at the end of the rental. Failure to do so may result in replacement charges if the seat is lost or stolen.

Delivery & Pickup Information

If you are staying in a rental property you have never visited before, please be aware that many desert communities are gated and may have vendor curfew hours or restrictions, including Sundays, holidays, or after 5:00 p.m.

It is the customer’s responsibility to schedule accordingly and make sure any guard gate is notified in advance, or that any required gate codes are included on the reservation form.

If a delivery or pickup must be rescheduled because these details were not provided, an additional fee may apply.

Common gated-area zip codes include: 92264 Palm Springs, 92270 Rancho Mirage, 92211 Palm Desert, 92260 Palm Desert, 92210 Indian Wells, and 92253 La Quinta.

If you select porch delivery or porch pickup, this information is especially important. The renter is responsible for lost or stolen items left on a porch, even after checkout is complete. Please place equipment in a hidden, secure location whenever possible.

If you are staying at a hotel, delivery and pickup are usually handled through the hotel bell closet. The renter is responsible for making sure all equipment is tagged and returned to the bell closet at the beginning of the selected pickup window. Please do not leave equipment in your room after checkout. If our staff must spend excessive time locating equipment, an extra charge may apply.

Terms & Conditions

1) Cancellation Policy

For cancellations received more than 7 calendar days before delivery, there is a full refund minus a $20 processing fee.

For cancellations received 4 to 7 calendar days before delivery, there is a 50% refund of the product total, including the delivery fee, minus the $20 processing fee.

For cancellations received within 3 calendar days of delivery, there are no product refunds. Only the delivery fee is refunded.

Orders canceled on the scheduled delivery date are charged in full, including the delivery fee.

There are no refunds on early terminations after items have been delivered, whether for the full order or individual products.

Holiday policy applies during the week before and the week after every major holiday. During those periods, the timelines extend to 14+ days for a full refund minus the processing fee, 8 to 14 days for a 50% product refund including delivery fee minus the processing fee, and no product refunds within 7 calendar days of delivery.

The cancellation policy applies to both full and partial cancellations.

2) Delivery & Pickup Policy

We deliver seven days a week between 8:00 a.m. and 7:00 p.m.

During holidays and peak season (January through May), we require a minimum 5-hour delivery window.

You may contact us late afternoon or evening the day before delivery for a narrower delivery window.

In some cases, arrangements may be made with your resort, rental company, or host for us to deliver before arrival and pick up after departure, depending on our route and schedule that day.

3) Damaged, Lost, or Stolen Products

With the exception of high chairs, boosters, and bumbo seats, Desert Baby Rentals has a no food or drink policy in rental equipment. Water is okay. We also have a no sand policy on strollers.

Products must be returned in the same condition they were received. A minimum $35 cleaning fee may be charged if equipment is returned excessively dirty.

If third-party professional cleaning is required, those charges may also be applied to the card on file.

The renter is responsible for damage, loss, or theft of rental equipment, including any required repair or replacement costs.

If an item is lost at a hotel, airport rental car agency, rental property, or other destination, the renter has 72 hours to work directly with that location to recover the item.

If the item is not recovered within 72 hours, the card on file may be charged for replacement. Additional trips to retrieve equipment may also result in an extra delivery fee.

4) Car Seat Installation

Car seats cannot be installed by our staff.

Installation information will be posted on the car seats themselves. YouTube can also be a helpful resource, and local sheriff’s stations may offer installation assistance.

Full-size cribs cannot be transported in your own vehicle if you change locations during your stay. You must contact Desert Baby Rentals to arrange a transfer.

Desert Baby Rentals