Welcome To Desert Baby Rentals. Palm Springs Premier Baby Gear Rental Agency!

Desert Baby Rentals


FAQ & Terms | Desert Baby Rentals

FAQ & Terms

Everything you need to know about booking baby gear, delivery and pickup, cancellations, and rental policies in the Palm Springs area.

Important Note

Desert Baby Rentals does not have a storefront. All orders are delivery-based.

Frequently Asked Questions

How do I place an order?

Visit our products page, browse the categories, and add the items you would like to rent to your cart. When finished, proceed to checkout and follow the steps to complete your order.

Questions? Email info@desertbabyrentals.com or call/text 760.861.6410.

Can I make changes to my order?

Yes. When you place your order, you will be asked to create an account so you can log in anytime to review and edit your reservation. Changes may be made up to 24 hours prior to delivery.

When does my rental term begin?

Your rental begins on the evening of delivery and ends on the last night of use. The pickup day is not considered a day of use and is not billed unless special arrangements have been made for a late pickup.

What payment methods do you accept?

We accept most major credit cards.

Where are you located?

We do not have a storefront. Desert Baby Rentals is an online delivery-based service.

Can I pick up my order?

No. Desert Baby Rentals does not have a store location. All orders are completed by delivery.

What is the average delivery cost?

Delivery is typically about $45. This is a one-time fee that covers both delivery and pickup.

Do I pay twice for delivery and pickup?

No. The standard delivery fee covers both delivery and pickup.

Are the products clean?

Yes. Linens are laundered, cribs are wiped down with baby-safe cleaning solutions, and soft goods such as play yards, car seat pads, and harnesses are cleaned according to manufacturer guidelines. Eating surfaces are scrubbed thoroughly, toys are cleaned and disinfected, and all equipment is inspected before each rental.

Do you offer airport service?

Yes, for car seats only, and only if arrangements are made directly with your rental car company at Palm Springs Airport.

The rental car company must agree to accept the car seats from us, hold them until you arrive, then accept them back when you return the car and hold them for pickup.

Once confirmed, include the rental car agent's name, flight number, arrival time, and rental car return timing in your order notes.

Customers must return the car seats themselves to the rental car counter at the end of the rental. Failure to do so may result in replacement charges if a seat is lost or stolen.

Cancellation & Peace-of-Mind Guarantee

What is your cancellation policy?

Our cancellation terms depend on the season of your scheduled delivery. You may add the optional Peace-of-Mind Guarantee during checkout for additional flexibility on eligible items.

OCTOBER – MAY

Peak Season

  • 15 days or more before scheduled delivery: Full refund minus a $25 service fee.
  • Less than 15 days before scheduled delivery: Rental items are non-refundable.

With Peace-of-Mind Guarantee: Cancel at least 72 hours before scheduled delivery for a full refund of eligible rental items and delivery fees. The guarantee purchase fee is non-refundable.

JUNE – SEPTEMBER

Non-Peak Season

  • 8 days or more (192+ hours) before scheduled delivery: Full refund minus a $25 service fee.
  • More than 48 hours but less than 8 days before scheduled delivery: 50% refund of rental items; delivery fees refunded separately.
  • 48 hours or less before scheduled delivery: Rental items are non-refundable.

With Peace-of-Mind Guarantee: Cancel at least 24 hours before scheduled delivery for a full refund of eligible rental items and delivery fees. The guarantee purchase fee is non-refundable.

Product exclusions: Snoo Smart Sleeper and Newton Breathable Mattresses are not eligible for Peace-of-Mind Guarantee coverage. These items follow the standard seasonal cancellation policy, even if a guarantee is purchased for other eligible items.

Delivery fee refunds: For standard cancellations made at least 24 hours before scheduled delivery, the delivery and pickup fee is refunded separately, even if rental items are partially or fully non-refundable. For cancellations less than 24 hours before delivery, the delivery fee is not refunded.

There are no refunds for early termination after equipment has been delivered.

How does the Peace-of-Mind Guarantee compare with standard cancellation?

Compare the cancellation terms below. All deadlines are measured before the scheduled delivery time.

Peak Season (October–May)

When you cancel Standard cancellation With Peace-of-Mind Guarantee*
15+ days before Full refund including delivery, minus $25 service fee Full eligible refund
72 hours to less than 15 days before No rental refund; full delivery refund Full eligible refund
24 hours to less than 72 hours before No rental refund; full delivery refund No guarantee refund; standard cancellation terms apply
Less than 24 hours before No refund, including delivery No guarantee refund

Non-Peak Season (June–September)

When you cancel Standard cancellation With Peace-of-Mind Guarantee*
8+ days before Full refund including delivery, minus $25 service fee Full eligible refund
More than 48 hours to less than 8 days before 50% rental refund + full delivery refund Full eligible refund
24–48 hours before No rental refund; full delivery refund Full eligible refund
Less than 24 hours before No refund, including delivery No guarantee refund

*Guarantee applies only to eligible rental items and delivery fees; its purchase fee is non-refundable. Snoo Smart Sleeper and Newton Breathable Mattresses are excluded. After the guarantee cancellation deadline, standard cancellation terms apply.

Which items are excluded from the guarantee?

Snoo Smart Sleeper and Newton Breathable Mattresses are not eligible for the Peace-of-Mind Guarantee and remain subject to the standard seasonal cancellation policy.

Delivery & Pickup Information

What should I know about gated communities, porch delivery, and hotel pickup?

If you are staying in a rental property you have never visited before, please be aware that many desert communities are gated and may have vendor curfew hours or restrictions, including Sundays, holidays, or after 5:00 p.m.

It is the customer's responsibility to schedule accordingly and make sure any guard gate is notified in advance, or that any required gate codes are included on the reservation form.

If a delivery or pickup must be rescheduled because these details were not provided, an additional fee may apply.

Common gated-area ZIP codes include: 92264 Palm Springs, 92270 Rancho Mirage, 92211 Palm Desert, 92260 Palm Desert, 92210 Indian Wells, and 92253 La Quinta.

If you select porch delivery or porch pickup, this information is especially important. The renter is responsible for lost or stolen items left on a porch, even after checkout is complete. Please place equipment in a hidden, secure location whenever possible.

If you are staying at a hotel, delivery and pickup are usually handled through the hotel bell closet. The renter is responsible for making sure all equipment is tagged and returned to the bell closet at the beginning of the selected pickup window.

Please do not leave equipment in your room after checkout. If our staff must spend excessive time locating equipment, an extra charge may apply.

Additional Terms & Conditions

Delivery & Pickup Policy

We deliver seven days a week between 8:00 a.m. and 7:00 p.m.

During holidays and peak season (January through May), we require a minimum five-hour delivery window.

You may contact us late afternoon or evening the day before delivery for a narrower delivery window.

In some cases, arrangements may be made with your resort, rental company, or host for us to deliver before arrival and pick up after departure, depending on our route and schedule that day.

Damaged, Lost, or Stolen Products

With the exception of high chairs, boosters, and Bumbo seats, Desert Baby Rentals has a no food or drink policy in rental equipment. Water is okay. We also have a no sand policy on strollers.

Products must be returned in the same condition they were received. A minimum $35 cleaning fee may be charged if equipment is returned excessively dirty.

If third-party professional cleaning is required, those charges may also be applied to the card on file.

The renter is responsible for damage, loss, or theft of rental equipment, including any required repair or replacement costs.

If an item is lost at a hotel, airport rental car agency, rental property, or other destination, the renter has 72 hours to work directly with that location to recover the item.

If the item is not recovered within 72 hours, the card on file may be charged for replacement. Additional trips to retrieve equipment may also result in an extra delivery fee.

Car Seat Installation

Car seats cannot be installed by our staff.

Installation information will be posted on the car seats themselves. YouTube can also be a helpful resource, and local sheriff's stations may offer installation assistance.

Full-size cribs cannot be transported in your own vehicle if you change locations during your stay. You must contact Desert Baby Rentals to arrange a transfer.


© 2010-2023 All Rights Reserved, Desert Baby Rentals